| Response Time | Next business day response |
| HP segment | Home, Home office |
| Place of service | Onsite |
| Warranty coverage | In warranty |
| Coverage details | Standard workdays - 9 hours |
| Duration | 3 years |
| Service method | Onsite repair |
| Additional information | Excludes external monitor |
| Care Pack type | Electronic |
| Coverage period | 36 month(s) |
| Warranty type | S |
| Additional support option | Accidental damage protection; Defective media retention; Travel coverage |
| Number of years | 3 year(s) |
| Next Business Day (NBD) | Yes |
| On-site support | Yes |
| Support type | Onsite repair |